Paul Locke sends this reminder about who to contact regarding eDEP questions. MOST of the time it's the BWSC eDEP email box and once-in-a-while it's the EEA Service Desk. Read more below.
 
Do You Have Questions or Need Assistance with BWSC Forms, eDEP, or BWSC's  Searchable Sites List (i.e., the On-Line Data Portal)?
 
As you know, eDEP is MassDEP's on-line filing system for submitting DEP transmittal forms and other documents to MassDEP. 
 
MassDEP's eDEP system is maintained by the agency's EEA Information Technology Staff, with input from the BWSC Program.  Should you find yourself needing help with eDEP, we can help you better and faster by directing your question to the people with the right expertise.  
 
For most questions relating to eDEP and BWSC Forms, please email the BWSC eDEP email box, [email protected].
 
For questions or problems filling out BWSC Forms, accessing BWSC Site Files through the Data Portal or accessing Resource Maps, and for Data Requests and Corrections, LSP Proofs and Change of Address  contact BWSC for assistance at [email protected].

Contacting BWSC directly in most instances avoids multiple forwarding of e-mails and ensures that your questions are answered in a timely manner.  A BWSC staff member is assigned daily to answer questions sent to the BWSC.eDEP mailbox and typically will get back with a response within one business day.
 
For technical eDEP problems onlysuch as system slowness or availability, failure to upload forms or attachments, blank screens, passwords and other nuts/bolts/electron issues, please email the EEA Service Desk directly or call 617-626-1111.
  
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Paul W. Locke  |  Assistant Commissioner  |  MassDEP Waste Site Cleanup
www.mass.gov/dep  |  [email protected]  |  617-556-1160 
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